Reference

Terms That Govern Your bdx24 Account

These terms set out what you agree to when you open and use a bdx24 account — covering deposits via bKash, Nagad, and Rocket, how your wallet works, and what we expect from you.

Account eligibility appliesbKash, Nagad, Rocket coveredOne account per personLocal law governs accessTerms updated with notice
bdx24 Terms That Govern Your bdx24 Account
TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Open the chat widget from any page on bdx24 to ask about a specific clause, a wallet transaction query, or an account restriction. Responses are handled by our Bangladesh support team.

Email Support

Send a detailed query to our support address for written confirmation of how a term applies to your account. We aim to respond within one business day for terms-related questions.

Account Help Centre

Log in and visit the Help section to find answers about account rules, wallet eligibility, and what happens when a term is disputed — all written in plain English for Bangladesh.

HOW WE OPERATE

How bdx24 Handles Your Account and Data

We keep your account data and transaction records in line with the commitments in these terms. Here is what that looks like in practice across the four areas that matter most to you.

Account Security

Your account is protected by a one-time PIN sent to your registered mobile number at each login. If you suspect unauthorised access, contact us immediately via live chat and we will lock the account while we investigate.

Wallet and Payment Records

Every bKash, Nagad, and Rocket transaction tied to your account is logged and visible in your transaction history. If a deposit or withdrawal does not appear within the expected window, raise it through support with your mobile wallet reference number.

Data Retention

We retain account and transaction records for as long as required by applicable law and our internal compliance obligations. You may request a summary of the data we hold by contacting support in writing through the Help Centre.

Requesting Changes

To update your registered mobile number, correct account details, or request account closure, submit the request through the Account Settings page or contact support directly. Identity verification is required before any sensitive detail is changed.

Common Questions About These Terms

If something in the terms is unclear, these answers cover the questions we hear most from people in Bangladesh who use bKash, Nagad, and Rocket to manage their account wallet.

These terms apply to anyone who opens a bdx24 account. Access depends on your local law and eligible region — if you are unsure whether the platform is available where you are, check before registering.

We will always notify you through your registered account before a material change takes effect. Minor clarifications may be updated without advance notice, but anything that affects your rights or wallet use comes with prior notification.

Depending on the breach, we may restrict, suspend, or permanently close your account. Any balance held in your account wallet at the time of closure will be handled according to the relevant clause in the full terms document.

Open a support ticket via live chat or email and include your mobile wallet reference number and the date of the transaction. Our team will cross-check the record and respond with a resolution or next step.

No. These terms allow one account per person. Duplicate accounts are a breach and may result in both accounts being closed. If you have lost access to your original account, contact support to recover it rather than opening a new one.

Submit a written request through the Help Centre or via email support. We will verify your identity first, then process the data request or closure in line with our retention obligations and applicable law.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.